Outsourcing
ProCore Solutions is a full service call center outsourcing firm, specializing in the utility industry. We offer a full range of customer care services 24/7/365. Services including after-hours call handling, overflow call handling, surveys, product sales and outage notification. Choosing to outsource some or all call center operations allows a business owner or manager the flexibility to redirect internal resources and the ability to reduce operating costs.
ProCore Solutions offers a variety of choices in the types of service, training and pricing available to companies. Our mission is to deliver value to our clients and quality customer service to their members.
Types of calls ProCore Solutions handles:
- inbound customer service
- application
- high bill complaint
- collections
- outage notification
- survey
- Spanish line
- product sales
Types of services ProCore Solutions provides:
- 24/7/365 customer service
- after-hours call handling
- high volume call overflow
- outage notification
- customer service training
Call us to today at 678-355-3550 to discuss how we can help your business!
